Business Unit:
The Yarrow Hotel
Location:
Broadstairs
Salary Details:
Fixed at £22,744 FTE per annum
Hours Per Week:
37
Weeks Per Year:
52
Annual Leave:
28 days per annum pro rata
Proposed Interview Date:
06/02/2023
Advertising End Date:
04/02/2023

About The Role

At the Yarrow Hotel our ambition is to become the world's best-managed hospitality company, delivering the best guest-centred experience in the industry. Our Radical Hosting service and clear training ethos underpins everything we do and gives us a unique position in the industry.  We aim to lead not only in guest satisfaction, but also in employee engagement and believe in a ‘never worry alone’ culture and three simple words that define the way we work, passion, integrity & honour.  

If the above aim is something you want to be involved with, we are seeking to appoint a Supervisor to join us at the Yarrow Hotel.  As a Supervisor will be responsible for the day to day services across all days parts focusing on the successful delivery of service across all operational departments - Front of House, Restaurant, Bar and Events.
In this role you will also be hands on and support the duty management rota of the hotel running shifts as the duty manager ensuring our guests are delighted and have a fantastic stay with us. 

About You

Each team member is expected to act as an Ambassador for The Yarrow delivering individualised and personalized services for business and leisure travellers. Your task is to provide a personal, confident, conversational, direct and affirming service to make guests feel refreshed and recharged and want to return. You will have complete knowledge of your hotel and local area to ensure that our guests get the most out of their stay.

The successful candidate will be able to display excellent customer service skills and will be highly guest-focused with a passion for great service and a drive for guest satisfaction.

The ideal candidate will have Industry awareness eg relevant compliance within the industry / legal standards etc and good organisational skills in order to provide an effective and efficient service. Duty Management experience is also required for this role. 

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